Thank you for your interest in our products! Below are the terms and conditions that apply to your Buy and Try purchase. They are here to explain your rights and if you have any questions you are always welcome to contact us and we will be happy to explain how this works. We hope that you will enjoy your purchase!
TThese general terms and conditions (the “General Conditions”) apply when you (“Customer” or “you”) place an order from Davone, on http://www.davoneaudio.com(the “Website”). By accepting these General Conditions, you confirm that you are at least 18 years old or have your legal guardian’s permission and that you will comply with the General Conditions. We sell products to multiple jurisdictions and these General Conditions are set out to be global. Still, depending on the jurisdiction in which you live, mandatory law may also apply. We respect such applicable laws and nothing in these General Conditions shall be seen as a limitation of your mandatory statutory rights, if such laws provide greater rights for you than set out here. By accepting these General Conditions, you understand and accept that any order, purchase or transaction is made exclusively between the Company and the Customer.
When you receive an order confirmation from us your purchase order is accepted and a purchase agreement is entered into. We encourage you to save the order confirmation for any future contacts with us. We may deny a purchase order for various reasons, for example if you provide incorrect personal data and/or have a record for non-payment of debt. You may withdraw your order until it has been confirmed by us. We will then refund any payment that you, or your pay- or credit card company, have made for the order. We may cancel an order if the products ordered are sold out. We will then refund any amount paid and notify you about equivalent products if such are available. All products ordered remain our property until we have received full payment for them.
You are responsible for that the personal data that you provide us with is correct and complete.
The prices indicated on the Website apply to orders placed on the Website. All prices are in the currency stated on the Website and include Danish 25% VAT, except for countries outside the EU. Please note also that local charges (such as currency conversion fees, credit or bank card fees, sales tax, customs duty, local VAT etc.) may apply depending on where you live and local regulations. Such charges are at your expense and will not be refunded by us.
Products in stock are normally delivered within 1-2 weeks. The expected delivery time for an order is set out in the order confirmation. In case of delay in delivery, we will inform you and continue to monitor the order. You may cancel the order if a delivery is delayed for more than 30 days and the delay is not due to you.
You may withdraw your order by notifying us within 14 days from the day that you received the ordered products. You must then send us a withdrawal notification containing your name, address, e-mail address, the order number and a specification of which products that the withdrawal relates to. You must then also, immediately and within 14 days from the date of the withdrawal notification, return the withdrawn products to us at your expense. You are responsible for the condition of the products during the shipment back to us and we therefore strongly recommend that you send these well packaged, in good condition and in their original box and/or packaging.You should mail your product to: Kirke Værløsevej 40 Værløse DK 3500, Denmark
When an order is withdrawn by you, we will refund the price that you have paid for the products withdrawn. From the amount to be refunded we will however deduct any depreciation in value of the products if such depreciation is due to that you have handled them to a greater extent than necessary to determine their function or characteristics. We will also deduct the transport charges for shipping from Davone to your address. We will pay the amount to be refunded as soon as possible and within 14 days of the withdrawal notification. We will however delay the payment until we have received the withdrawn products.
In case of warranty inquiries, please contact your dealer if applicable, or contact Davone in case you have purchased your product online on the Davone website. In case of request for service under warranty, please enclose your original receipt. Use the original packaging for transportation. Davone warrants that their products shall be free from production and material defects for 2 years.
The warranty period begins at the date of sale and is subject to the following requirements and understandings:
1) Neither transportation cost, nor any risk for removal, transportation and installation of products is covered by this warranty.
2) Defects caused by incorrect installation or operation are not covered by this warranty
3) Davone shall not be liable for defects arising from accidents, misuse, normal wear and tear, mis-maintenance, voltage variation, overloading, stroke of lightning and any other force majeure events.
4) Defects arising from modification, repair or attempt to repair by a non authorised service facility are not covered by this warranty.
5) Davone is liable only to repair or replace defective parts or products and is not responsible for indirect losses or damages arising from the use of the product. A replacement cannot exceed the value of the product under warranty.
6) This warranty complements any national/regional law obligations of dealers or national distributors and does not affect your statutory rights as a customer.
We reserve ourselves for any image or typographical errors on the Website, such as errors in product descriptions, technical specifications, inaccurate prices or incorrect information with regards to whether a product is in stock. We are entitled to rectify any obvious errors and, at any time, to change or update the information on the Website accordingly. The images on the Website are for illustration purposes only and do not guarantee to reproduce the exact number of products that you would receive at an order, nor the exact appearance, function or origin of the products.
We may change these General Conditions at any time. We will then set forth the changed General Conditions on the Website and they will enter into force once you have accepted them (in connection with a new order through the Website or while browsing the Website).
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Denmark.